28/10//2011

CLEAR FOR CUSTOMERS

London-based Genesis Housing has commissioned The Bridge Group to train and coach service managers in plain language writing skills, to ensure high levels of service to its 40,000 customers.

The training is part of a major restructure of Genesis’ business, which sees responsibility for quality and handling complaints brought much closer to the frontline. With our help, Genesis staff are confident to write short, simple and human letters and emails that answer residents’ queries and respect their needs and diversity.